One of the things I particularly dislike is going into my bank, the ANZ Bank, to draw out cash for the week, as I am bloody-minded enough to resist card transactions as much as possible. Service has always been, well, slow and painful, with the major city bank I go to always having but one teller. Now I know why, maybe. It has been revealed by whistle-blowers that “several former ANZ staff have backed claims made by a whistleblower that the bank is deliberately pushing customers out of branches and using their absence to justify branch closures.”
The aim, no doubt, is to reduce costs, but perhaps also to fit in with the drive for Central Bank Digital Currencies (CBDC), I conjecture. It is certainly consistent with it.